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Magical Duck (“we” and “us”) is the operator of (https://www.magicalduck.com/)
(“Website”). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.

  1. General
    All products are made to order after we receive your order and normally ship within 3 business days.
    However at times, especially during the holiday seasons, It can take longer. we will keep you informed of any delays.,
  2. Shipping Costs
    Shipping costs are calculated during checkout based on weight, dimensions and
    destination of the items in the order. Payment for shipping will be collected
    with the purchase.
    This price will be the final price for shipping cost to the customer.

3.2 Warranty Returns
Magical Duck will happily honor any valid warranty claims, provided a claim is
submitted within 30 days of receipt of items.
Customers will be required to provide a photo showing the reason for
the warranty claim, you can expect Magical Duck to
process your warranty claim within 7 days.
Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(c) a replacement item sent to you (if stock is available)

  1. Delivery Terms
    4.1 Transit Time Domestically
    In general, domestic shipments are in transit for 2 – 9 days
    We only ship to addresses within the USA

4.3 Change Of Delivery Address
A change of delivery address request must be submitted within 12 hours of placing the order and before the order is dispatched.

4.6 Military Address Shipping
We are able to ship to military addresses using USPS.

4.4 Items Unable to Produce
If an item is unable to be produced, we will cancel and refund the item and
dispatch the rest of the order.

4.5 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation

Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

Customer service
For all customer service inquiries, please email us at
customerservice@magicalduck.com

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